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Q How do you support customers after shipment?
A Our professional sales team provides fast communication, technical support within 24 hours and continuous after-sales service to ensure smooth cooperation.
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Q How do you ensure safe transportation?
A Products are packed with reinforced crates and moisture-proof rain tarp protection to prevent damage during long-distance ocean transportation.
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Q Do you provide installation support?
A Yes. We provide installation guidance, technical documents and online support to help customers complete projects successfully.
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Q Can you provide technical documents for my market?
A Yes. We provide high-resolution product images, CAD drawings, technical datasheets, installation manuals and video tutorials to support your sales and installation.
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Q What quality control measures do you have?
A We conduct strict quality control throughout the whole production process, including raw material inspection, production monitoring and final product inspection before shipment.
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Q How fast can you develop customized products?
A With strong R&D capability and cooperation with universities and research institutes, we can complete prototypes within 7 days for selected customized projects.
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Q Can you provide samples before bulk orders?
A Yes. Free samples are available for quality evaluation. Freight is collected by customers.
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Q What is your lead time?
A Normally, our production cycle is around 15-20 days depending on order quantity and product specifications. We arrange production efficiently to ensure on-time delivery.
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Q What is your MOQ?
A For trial orders, our MOQ can start from 200 sqm per specification and color. For regular orders, full container supply is available for better cost control.
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Q Are you a factory or trading company?
A We are a professional WPC manufacturer with our own production facilities, 40 automated production lines and enough R&D capabilities, providing direct factory supply for global customers.
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Q What types of WPC products do you manufacture?
A We specialize in manufacturing complete WPC solutions, including WPC decking, WPC wall cladding, WPC fence and related accessories. Various profiles, colors and surface finishes are available for different applications.
